Contact information

CONTACT POLICY

OyroLab — oyrolab.com

Effective Date: 6 July 2026

1. Purpose This Contact Policy outlines the methods, expectations, and procedures for customers to communicate with OyroLab. It forms part of our commitment to transparent and efficient customer support in accordance with EU consumer protection standards.

2. Operator Information OyroLab is entity, doing business under website oyrolab.com.

Primary Contact: Email: shop@oyrolab.com Phone: +386 30 314 817

3. Available Contact Channels

Email (Preferred Method) All inquiries should be directed to: shop@oyrolab.com This single email address handles general support, order questions, returns, refunds, product information, and complaints.

Phone Support Phone: +386 30 314 817 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Social Media We monitor Instagram (@oyrolab) and respond to direct messages where possible. However, email remains the official and most effective channel for important matters.

4. Response Times

  • Standard inquiries: within 24–48 business hours
  • Order and shipping questions: within 24 business hours
  • Returns and refunds: within 48–72 business hours
  • Urgent or complex issues: we will acknowledge receipt immediately and provide a full response as soon as possible (maximum 5 business days)

5. Information Required for Efficient Support To process your request quickly, please include:

  • Full name and order email address
  • Order number (if applicable)
  • Product name and relevant details
  • Clear description of your inquiry or issue
  • Supporting photos where relevant (e.g., product condition)

6. Scope of Support We provide support for: order tracking, shipping questions, product information, returns & refunds, technical product questions, and general customer feedback.

7. Escalation Procedure If you are not satisfied with our response, reply to the same email thread with “Escalation Request” in the subject line. We will review the case at a higher level.

8. Updates OyroLab may update this Contact Policy. The latest version is always available on oyrolab.com.