Shipping policy
SHIPPING POLICY
OyroLab — oyrolab.com
Effective Date: 6 July 2026
1. Introduction
This Shipping Policy sets out everything you need to know about how OyroLab processes, dispatches, and delivers orders placed at oyrolab.com. OyroLab ships from Slovenia, European Union, using established, tracked courier services. We are committed to fast, reliable fulfilment and transparent communication at every stage of the delivery process.
2. Order Processing Times
OyroLab processes orders on business days — Monday through Friday, excluding Slovenian public holidays. Processing means: order verification, payment confirmation, picking, packing, hygiene sealing, labelling, and hand-off to our courier partner. Processing time and transit time are separate.
- Orders placed before 12:00 CET on a business day are typically processed and handed to our courier the same day
- Orders placed after 12:00 CET, or on weekends or public holidays, are processed on the next business day
- You will receive a dispatch confirmation email with a tracking number once your order has left our facility
During high-demand periods — product launches, promotional campaigns, or peak seasons — processing may extend by 1–2 business days. OyroLab will communicate any material delays via the website or email.
3. Delivery Destinations
OyroLab ships to all European Union member states and selected non-EU European countries. The full list of supported destinations is shown at checkout. If your country does not appear in the checkout destination list, we do not currently ship there.
As an EU-registered business shipping from Slovenia, all shipments within the EU are not subject to customs duties for EU-resident customers — goods move freely within the single market. For shipments to non-EU countries (such as the United Kingdom, Switzerland, Norway, or other non-EU states), import duties, taxes, VAT, and customs clearance fees may be levied by the destination country's border authority. These charges are entirely the customer's responsibility. OyroLab cannot calculate, predict, or refund these charges, and they are not included in the product price or the shipping fee shown at checkout.
4. Delivery Options and Estimated Times
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Tracked (EU) | 3–7 business days | Free on orders over €50 |
Delivery estimates represent typical courier transit times and are not guarantees of delivery by a specific date. Delays caused by courier operations, customs processing, adverse weather, public holidays in the destination country, or force majeure events are outside OyroLab's control. If you require delivery by a specific date, please contact us before ordering so we can advise on the most appropriate service.
5. Free Shipping
OyroLab offers free standard tracked shipping on all orders with a qualifying value of €50.00 or above (calculated after discounts, before shipping). This threshold may be updated periodically and the current threshold is always shown at checkout. Free shipping applies to standard delivery only — express options are always charged at the rate shown at checkout.
6. Tracking Your Order
Every OyroLab shipment is dispatched with full tracking. Your dispatch confirmation email will include your tracking number and a direct link to the carrier's tracking page. Tracking updates may take up to 24 hours to appear in the carrier's system after dispatch.
If you have not received a dispatch email within 3 business days of placing your order, please check your spam or junk folder first, then contact shop@oyrolab.com with your order number.
7. Failed Deliveries and Incorrect Addresses
You are responsible for providing a complete, accurate, and accessible delivery address at checkout. OyroLab cannot be held responsible for non-delivery or delays caused by:
- An incorrect or incomplete delivery address provided by the customer
- The recipient being unavailable after multiple delivery attempts by the carrier
- A parcel held at a local depot or post office that is not collected within the carrier's holding period
- Address changes requested after the order has already been dispatched
If a parcel is returned to OyroLab due to a customer address error or failure to collect, OyroLab will contact you to arrange re-delivery. The cost of re-delivery is the customer's responsibility. If you choose not to accept re-delivery, OyroLab will refund the product cost only — the original outbound shipping cost and any return shipping cost incurred by OyroLab will be deducted from the refund.
If you notice an address error immediately after placing your order, contact shop@oyrolab.com as quickly as possible. We will attempt to correct it if the order has not yet been dispatched, but we cannot guarantee corrections once processing has begun.
8. Damaged Goods or Non-Arrival
If your order arrives damaged: Photograph the outer packaging and any visible damage before opening further. Email shop@oyrolab.com with your order number and photographs within 48 hours of delivery. OyroLab will arrange a replacement or full refund at no cost to you.
If your order does not arrive within the estimated window: Contact shop@oyrolab.com if your order has not arrived within 7 business days of the estimated delivery date (EU) or 21 calendar days (non-EU). Provide your order number and tracking reference. OyroLab will initiate a formal investigation with the carrier. Investigations typically take 5–10 business days. If the parcel is confirmed lost, OyroLab will dispatch a replacement or issue a full refund.
Claims for non-delivery must be submitted within 30 calendar days of the original estimated delivery date. Claims submitted after this window may not be eligible for remedy.
9. Customs and Import Duties (Non-EU Customers)
OyroLab declares all international shipments accurately and in full compliance with applicable customs regulations. We do not misrepresent the contents, value, or nature of any parcel. Any import duties, VAT, customs inspection fees, or brokerage charges imposed by the destination country are entirely the responsibility of the customer and are not refundable by OyroLab. OyroLab is not liable for delays caused by customs processing. Orders refused by customs authorities are not eligible for a product refund unless they are returned to OyroLab in sealed, resalable condition.